Information

How to buy
In order to shop with us, you don't need to create a user. If you are an existing customer, enter your username and password. Once logged in, you can view your order. Follow the instructions and submit your order. We reserve the right to not process your order and reject your payment. Please note that the product pictures may not represent the final design.

Prices and customs
(EU) - All prices are in EURO and excluding V.A.T. Shipping and handling charges are added separately. (You can see the exact cost of shipping to your location in the second stage of Paypal checkout form).

(None EU) - For customer living outside EU, custom fees (taxes, duties, processing and brokerage fees, etc.)  may be charged. Esportstore has no control over these fees. Please contact your local custom office for more information. (You can see the exact cost of shipping to your location in the second stage of Paypal checkout form).

The shipping charges you pay to Esportstore only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.

On rare occasions, your order may be delayed due to the customs process. If your order takes more than two weeks to arrive from the moment you receive your shipment notification, check with your local customs office to see if they are holding the package.

Faulty product
If a product is faulty, contact info@esportstore.com soon as possible and specify the problem. Transport damages must be reported to the delivery point as soon as damage is detected.

Age
To place an order from Esportstore you must be 18 years old or have parental consent.

Privacy
Esportstore takes responsibility for any personal information you provide to us when you register as a customer. The data is used to enable us to manage your purchases. No unauthorized person(s) will have access to our customer database and the data is not shared with third parties. You are entitled to one annual report on how your personal information is used free of charge. The request is sent to info@esportstore.com    

Esportstore assumes no responsibility for the passwords that got into the wrong hands. Any false orders and attempted fraud are reported to the police. We will on these occasions assist with the police investigation with the necessary information.

Force Majeure

We consider ourselves free from the obligation to fulfill these terms in the event of natural disasters, strikes, non-deliveries from suppliers and third-party service providers, and similar events that are beyond our control and could not have been reasonably foreseen or avoided.